We are always looking to improve our services. You can help us to do this by letting us know how we are doing.
Have you had a positive experience at our surgery recently?
Is there anything you that you would like to suggest that could have improved your visit?
Is there something about your experience that you would like to speak to a member of the team about?
We encourage all patients to contact us should you wish to make a comment, suggestion or complaint (because we don’t always get things right), please write or ask to speak to the management team at the surgery. We have our complaints procedure on display at both sites for your information.
If you would like to leave a review for the practice, you can use the NHS choices website below.
Leave a review - Riverside Medical Practice - NHS (www.nhs.uk)
If you would like to make a complaint to the management team you can contact us directly and we will do our best to resolve the issue for you.
Telephone: 01634 240238
Email: Riversidemedicalpractice@nhs.net
Please Note - Complaints about Primary Care (GP, Dental, Optometry, Pharmacy) services within Kent and Medway should be made direct to the service you are complaining about OR to the South East Complaints Hub, by:
- Email: kmicb.patientexperience@nhs.net
- Phone: 01634 335095 Option 7
- Postal address: Patient Experience Team, 2nd Floor, Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB
POhWER is a free, independent and confidential service that can help you to use the NHS complaints service. You can contact them by post: POhWER, POBox 14043, Birmingham, B69BL,
Telephone: 0300 200 0084, Email: pohwer@pohwer.net.
They also have a website www.pohwer.net
Or if you wish you could contact:
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Phone: 0303 123 1113 (local rate) or 01625 545745 (national rate) Email: https://ico.org.uk/concerns/handling/